There are two categories of tools a technician has on them at all times. The first is "hand tools” for hardware troubleshooting and break/fix issues, and the second is "software tools” for troubleshooting and repairing software related issues.
On the "solutions” satellite/tab/bullet on the homepage, you will find hardware and software solutions.
NOTE: This article will have periodical updates with new information.
(Note: Avoid premade tool kits, as they are can get costly and will have more than anyone will ever need; like: Chip extractor, chip inserter, soldering iron and pump, compressed air, etc.)
(1) Flat head number 1 and 2
(2) Phillips number 1 and 2
(3) Sockets 3/16 and 1/4
(4) TORX 4, 5, and 6
Screwdrivers have a variety of tip shapes and sizes — flat head screwdrivers with a flat tip, Phillips screw drivers with a +-shaped tip, and TORX screwdrivers with a star-shaped tip. Unless authorized by the manufacture of the product DO NOT USE A POWER SCREW DRIVER. I usually use a magnetic multi-head screwdriver along with a standard 6” #1 & #2 Phillips, instead of a mass of different screwdrivers. The nine most important types/tips needed in a everyday job are at the right.
Stripped Screw Removers
We are always surprised when it happens, but it does happen to all of us. I personally use GraBit Screw Extractor bits, and they work great. There is a Craftsmen brand of screw extracting bits, similar to GraBit bits, but I have not used them because of the cost.
Used to pry open plastic snaps and route cable connections. Commonly used on laptops and LCD screens.
Use tweezers/pliers to work with smaller items in the computer, such as jumpers and wires.
Grounding straps and antistatic mats are a must when working with hardware.
This would be extra screws, nuts, wires, and bumpers.
Double Sided Tape
This would be a replacement adhesive to be put on bumpers when a spare can’t be found.
Always a good idea to have some around to tape wires down.
Used to check wires/connections and power supplies.
RJ11 and RJ14 loopbacks are necessary to have. Other COM port-loopbacks are for special situations, and due to USB, not many people have a need for them anymore.
A wireless mouse/keyboard will not work in troubleshooting most ‘OUT OF OS’ issues. In addition, a USB optical mouse can test the power of any USB port fast and easy.
LCD Cleaning Supplies
Always respect the product and keep it clean. Use a microfiber cleaning rag and LCD cleaning solutions after finishing the job.
Toner Vac & Charge-Towels
Only needed when working on printers. Toner will spill and a customer never likes to see it.
Hand Sanitizer/Face Masks/Plastic Gloves/Bio Bags
We simply never know what we will find until we are in front of a unit.
Band-aids and antibacterial ointment. Some pills for headaches and allergies would be a good idea.
Used to trim/cut many things in a large varieties of applications.
OS Boot Disk
I find these to be useful, but a USB bootable drive is a better alternative and works much better.
Everyone should have an OS CD/DVD with him or her. Most of the time, the OS CD/DVD comes with the computer.
Live CD/DVD is the general term used for booting and running a operating system from a CD/DVD. There are Live CD/DVD versions of Windows XP and Linux, and can be used to help retrieve data when the operating system will not boot.
Bootable USB Drive
This should have drivers for hardware and bios updates with some troubleshooting utilities.
NOTE: This article will have periodical updates with new information
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